Frequently asked questions
Booking, payments, and classes: open a category, then expand a question. Message us if you cannot find what you need.
Everything you want to know
Quick answers about workshops, studio access, and policies.
Booking
You can browse available lessons, select your preferred date, and complete the booking through our website.
Yes, you can reschedule your booking at least 24 hours before the workshop starts.
Bookings can be cancelled up to 24 hours before the session. Late cancellations may not be refunded.
General
Our workshops are generally suitable for participants of all ages. However, some sessions may have specific age recommendations depending on the activity.
Parental advice: Children must be supervised by a parent/guardian at all times. Some activities involve warm wax, sharp tools, and breakable materials, so we recommend closed-toe shoes and following the instructor’s safety instructions closely. If your child has sensitivities (e.g. fragrances), please contact us before booking so we can advise the best session.
Parental advice: Children must be supervised by a parent/guardian at all times. Some activities involve warm wax, sharp tools, and breakable materials, so we recommend closed-toe shoes and following the instructor’s safety instructions closely. If your child has sensitivities (e.g. fragrances), please contact us before booking so we can advise the best session.
Yes, children under 16 must be accompanied by an adult during the workshop.
The recommended minimum age for most workshops is 10 years old. Please check individual workshop details for specific requirements.
Classes and studio
No prior experience is required. All workshops are beginner friendly.
All materials are provided. Just bring yourself and your creativity!
Yes, we offer sessions suitable for children aged 8 and above.
Parental advice: Children must be supervised by a parent/guardian at all times. Some activities involve warm wax, sharp tools, and breakable materials, so we recommend closed-toe shoes and following the instructor’s safety instructions closely. If your child has sensitivities (e.g. fragrances), please contact us before booking so we can advise the best session.
Parental advice: Children must be supervised by a parent/guardian at all times. Some activities involve warm wax, sharp tools, and breakable materials, so we recommend closed-toe shoes and following the instructor’s safety instructions closely. If your child has sensitivities (e.g. fragrances), please contact us before booking so we can advise the best session.
Payments
We accept credit/debit cards, PayPal, and selected local payment methods.
Yes, all payments are processed through secure and encrypted payment gateways.
Yes, a confirmation email will be sent immediately after successful payment.
Policies
Refunds are available for cancellations made at least 24 hours in advance.
Yes, we provide special pricing for group bookings. Please contact us for details.
Yes, private sessions are available upon request for individuals or groups.
Still stuck?
Message the studio. We usually reply within a day.