Overview

CandleCraft Academy (“we”, “us”) respects your privacy. This policy describes how we collect, use, and protect personal information when you use our website, book workshops, or contact us.

Information we collect

• Contact details you provide (name, email, phone) when you enquire or book.
• Booking and attendance information related to classes you register for.
• Technical data such as browser type and approximate region, where available, to keep the site secure.

How we use information

We use this information to respond to enquiries, manage bookings, send service related messages, and improve our workshops and website. We do not sell your personal data.

Cookies and similar technologies

We may use cookies or local storage where needed for security, preferences, or analytics. You can control cookies through your browser settings.

Retention and security

We keep personal data only as long as needed for the purposes above or as required by law, and we use reasonable measures to protect it.

Your choices

You may request access to or correction of your personal information, or ask questions about this policy, by contacting us at the details shown in the site footer.

Agreement

By using this website or booking a workshop with CandleCraft Academy, you agree to these terms. If you do not agree, please do not use our services.

Workshops and bookings

Class descriptions, schedules, and prices are offered in good faith and may change. A booking is confirmed only when we communicate confirmation according to our booking process (including any payment or deposit rules stated at checkout or by email).

Conduct and safety

Participants are expected to follow staff instructions and venue rules. We may refuse service or ask someone to leave if behaviour risks safety or disrupts the class.

Cancellations and changes

Cancellation, refund, and reschedule policies depend on the specific workshop and will be communicated at booking or in your confirmation. We may need to cancel or reschedule classes due to low enrolment, instructor availability, or force majeure; in those cases we will offer reasonable alternatives where possible.

Limitation of liability

Creative workshops involve materials and tools. You participate at your own risk to the extent permitted by law. We are not liable for indirect or consequential loss except where such exclusion is not allowed by applicable law.

Intellectual property

Site content, branding, and class materials remain our property or our licensors’ property unless otherwise stated. You may not copy or redistribute them without permission.

Changes

We may update these terms from time to time. Continued use of the site after changes constitutes acceptance of the updated terms.